Thao played a key role in facilitating our property purchases & restructuring existing debts.
With our first home, Thao drove us through the whole process. She set a clear step-by-step plan for us to follow, what we need to provide, how much deposit (plus a bit of cushion) to save, to how much mortgage expense we should expect, and thousands of relevant things. We secured the loan despite the market taking a hit from the banking royal commission, all thanks to Thao.
Then in 2020, we were in quite a situation when the investment market was picking up fast and the vendor only accepted us right before Christmas; meanwhile, Thao was on her holiday overseas; however, her service remained solid. She instructed us carefully, preparing the entire paperwork and explaining our numbers with clarity each time we changed our scenarios. The solicitor introduced by Thao was also competent; he explained every step and took the stress off our shoulders. The deal was done successfully without any delay.
What we love about Thao, apart from her profound knowledge on home mortgage and business loans products, are her clear communication, responsiveness, and most importantly, duty of care as if our investment was her own. Since moving to Australia, we have turned to Thao every time it comes to anything financing related, understanding with confidence we always receive her unwavering support. Don't see any reason to stop doing so.